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Senior Unified Communications Consultant |
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NetCraftsmen seeks a Senior Consultant to lead design and development of UC solutions to meet customer business requirements. The successful candidate must demonstrate the ability to understand customer needs from a technical and business perspective, architect solutions to support those needs, and lead a dynamic team to implement the strategic architecture.
NetCraftsmen nurtures an environment which promotes personal initiative, teamwork, creativity, and individual growth. We are a customer-focused organization providing cutting edge technical solutions. The candidate will work independently and with other engineers to provide exceptional service to clients, and to internally contribute to the NetCraftsmen UC practice. This responsibility includes identifying areas of business growth through technology, researching vendor products, and developing solutions that bridge business needs with vendor products. The candidate should be able to support the sales and delivery process. This position requires approximately 20-30% pre-sales and 70-80% post-sales delivery. The successful candidate responsibilities include:
- Work closely with customer decision makers, NetCraftsmen account managers, Cisco account teams, and partners to identify technical and business requirements
- Assist in developing responses to RFPs and RFQs
- Assist in writing and presenting statements of work to prospective clients
- Develop high level architectural designs and provide authoritative review of generated BoMs
- Lead efforts in developing detailed design for Cisco Unified Communications Manager, Unity, UCCX, MeetingPlace, and collaboration technologies
- Lead efforts in integrating Cisco UC technologies with Cisco and 3rd party advanced communications applications
- Develop and deliver project documentation
- Provide a leadership role to other NetCraftsmen consultants
- Provide an escalation point for troubleshooting service impacting issues
- Able to demonstrate technology features and products to audiences with varying levels of technical proficiency
Candidate Certifications:
- Minimum CCNP or equivalent experience, CCIE R&S is a plus
- Minimum CCVP, CCIE Voice is desirable
- MCSE or equivalent experience is a plus
Candidate Experience:
- Candidate should have at least 10 years of industry experience with at least 5 years experience with Cisco voice applications and technologies
- At least 6 years of designing, implementing, and supporting IP enabled networks
- Technical writing experience and good organizational skills are required
- Experience with developing applications using the Cisco SOAP/AXL API or Cisco Unified Applications Environment is a plus
- Candidate should have in depth understanding and experience with Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco Contact Center Express (UCCX), and Cisco voice gateway technologies
- Experience with at least two Cisco advanced technologies is desirable
- Experience with VoWLAN, SCCP, SIP, H.323, and MGCP is required
- Ability to perform protocol analysis for Cisco voice protocol stacks is a plus
- Pre-sales and presentation experience is a plus
Candidate Education:
- Bachelor’s degree in computer science, engineering, or equivalent experience
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