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Contact Center Express (CCX) Authenticate Users with CRS Script

Posted by: William Bell on Jul 1, 2010

Recently I fielded a question on managing prompts in Cisco's Unified Contact Center Express (UCCX) using CRS scripts.  The person posing the question knew that they needed to use the Upload prompt script step but wasn't sure how to authenticate a user to the system.  This process is pretty straight forward, but there are a few steps involved.  I figured I would do a quick blog/"how to".  Why not? Right?

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Using XML Files to Control a Contact Center Express (CCX) CRS Script

Posted by: William Bell on Sep 10, 2009

There are several methods that one can leverage to allow one Contact Center Express (UCCX) CRS script to control another script  or pass data to another script.  I happen to prefer using XML document types.  The following is an example on how to use XML to control script behavior.

 

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CRS Script Workaround for Time.ms issue

Posted by: William Bell on May 29, 2009

Tagged in: UCCX , IPCCX , CRS , Contact Center

I came across an issue working on a script enhancement for a customer where  I needed to  compare two time/date variables and evaluate the seconds that have expired between them.  The CRS development guide says that using the ".ms" method on a time variable would return epoch time but that is not so, or at least not the case with version 4.0.

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